Welcome to Veena Gold.
These Terms & Conditions govern your use of the Veena Gold website and the purchase or enquiry of products and services offered through the website.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.
Veena Gold is a jewellery business providing gold jewellery and related products and services through its physical and/or online channels.
All product information displayed on the website is provided for general informational purposes.
You agree to use this website only for lawful purposes.
You must not:
We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information displayed on the website are accurate.
However:
For jewellery where weight, dimensions, stones, purity, or other specifications are important, customers should confirm the relevant details with Veena Gold before completing a purchase.
All prices displayed on the website are subject to change without prior notice.
Gold and other precious-metal prices may fluctuate based on market conditions. The final price of a jewellery product may therefore depend on applicable gold rates, product weight, making charges, taxes, stone charges, and other applicable costs.
The final payable amount will be communicated or displayed before an order is confirmed.
Submitting an enquiry or placing an order through the website does not necessarily constitute acceptance of the order.
Veena Gold may contact you to confirm:
An order will be considered confirmed only after confirmation from Veena Gold.
Payments may be processed through third-party payment providers.
Customers are responsible for providing accurate payment and billing information.
Veena Gold does not intentionally store complete payment-card information when payment processing is handled by an authorized third-party payment provider.
Delivery timelines may vary depending on product availability, location, customization requirements, courier services, and other circumstances.
Any delivery estimate provided by Veena Gold is an estimate and should not be treated as a guaranteed delivery date unless specifically confirmed.
Customers are responsible for providing accurate delivery information.
Returns, exchanges, cancellations, and refunds are subject to the applicable Veena Gold Return & Refund Policy.
Certain customized, personalized, engraved, or made-to-order jewellery items may have different return or cancellation conditions.
Customers should review the applicable policy before confirming an order.
Customers are responsible for following appropriate jewellery-care instructions provided with their purchase.
Veena Gold is not responsible for damage caused by:
Specific warranty conditions, where applicable, will be communicated separately.
All content on the Veena Gold website, including:
is owned by or licensed to Veena Gold unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially use website content without prior written permission.
The website may use third-party services for functions such as:
The website may also contain links to third-party websites.
Veena Gold does not control and is not responsible for third-party websites or services.
We aim to keep the website available and functioning correctly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of:
To the extent permitted by applicable law, Veena Gold will not be responsible for losses arising from circumstances beyond our reasonable control or from improper use of the website or products.
Nothing in these Terms is intended to exclude any liability that cannot legally be excluded.
Veena Gold may update these Terms & Conditions from time to time.
The updated version will be published on this page and will become effective from the date stated in the updated version.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction over [City, State, India], unless otherwise required by applicable law.
For questions regarding these Terms & Conditions, please contact:
Veena Gold
Email: support@veenagold.example
Phone: +91 XXXXX XXXXX
Address: [Veena Gold Store Address]
